Privacy Policy

Last updated: June 26, 2025

At Zondoda, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information

  • Name, email address, and phone number
  • Driver's license information and verification documents
  • Payment information (credit/debit card details)
  • Address and location data
  • Profile photos and identification documents

Usage Information

  • Vehicle rental history and preferences
  • Website and app usage data
  • Device information and IP addresses
  • GPS location data (when using our mobile app)
  • Communication records with customer support

2. How We Use Your Information

  • Service Provision: Processing bookings, managing rentals, and providing customer support
  • Identity Verification: Verifying driver's licenses and conducting background checks
  • Payment Processing: Processing payments and managing billing
  • Communication: Sending booking confirmations, updates, and promotional offers
  • Safety & Security: Ensuring platform safety and preventing fraudulent activities
  • Improvement: Analyzing usage patterns to improve our services
  • Legal Compliance: Complying with legal obligations and regulations

3. Information Sharing

We may share your information in the following circumstances:

With Vendors

We share necessary booking and contact information with car owners/rental agencies to facilitate your rental.

Service Providers

We work with trusted third-party providers for payment processing, background checks, insurance, and technical services.

Legal Requirements

We may disclose information when required by law, court orders, or to protect our rights and safety.

4. Data Security

We implement robust security measures to protect your information:

  • SSL encryption for all data transmission
  • Secure payment processing with PCI DSS compliance
  • Regular security audits and updates
  • Access controls and employee training
  • Data backup and recovery procedures

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Withdrawal: Withdraw consent for data processing

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve website functionality and user experience

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain data for 7 years after account closure or last activity, unless longer retention is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@zondoda.com

Phone: +91 98765 43210

Address: 123 Business Street, City Center, State 110001, India

Data Protection Officer: dpo@zondoda.com